Questions You Need To Ask A Potential eCommerce Agency

eCommerce Agency

When it comes to eCommerce, there are a lot of potential agencies out there that can indeed help you get your online store up and running. But with so many options, knowing which is right for you can be challenging. That’s why it’s actively essential to ask the right questions when considering an eCommerce agency.

Asking the right questions will essentially give you a better idea of what to expect from an eCommerce agency and help you make sure you’re choosing the right one for your needs.

There are many ecommerce agency in sydney that can offer statistic-driven strategies to help businesses improve their online performance. Here are some key statistics for you on ecommerce agency in sydney:

1. The average order value for eCommerce orders in Sydney is $109.73.

2. The conversion rate for eCommerce orders in Sydney is 2.48%.

3. The average number of items per eCommerce order in Sydney is 2.54.

4. The average delivery time for eCommerce orders in Sydney is four days.

5. The average return rate for eCommerce orders in Sydney is 3%.

6. The average customer satisfaction rating for eCommerce orders in Sydney is 87%.

Do They Have The Expertise?

When you’re looking for an eCommerce agency, it’s essential to ensure they have the expertise to handle your project. Here are some questions to ask:

-Do they have experience working with businesses in your industry?

-Do they have a strong understanding of eCommerce platforms?

-Do they have a team of experts who can support your project?

-Do they have a proven track record of success?

What Is Their Process For Getting To Know Your Business?

A good eCommerce agency should have a robust process for getting to know your business. This process should start with a discovery call or meeting. During this call or meeting, the agency should ask you questions about your business, your current eCommerce setup, your goals, and your budget. The agency should also take the time to understand your target market and what makes them tick.

After the discovery call or meeting, the agency should put together a proposal that outlines their recommended approach for helping you achieve your eCommerce goals. This proposal should be tailored to your specific needs and budget. Once you’ve reviewed and approved the proposal, the work can begin.

What Are Their Guarantees And Refund Policies?

An eCommerce agency should be able to provide you with some guarantee or refund policy. This ensures you can get your money back if you’re not pleased with the work. However, it’s essential to read the fine print of any guarantee or refund policy before signing on with an agency. Make sure you understand what is and isn’t covered and any deadlines or exclusions.

How Can They Work With Your Existing Site Content, Content Strategy, Voice And Tone?

It’s essential to ensure that the eCommerce agency you’re considering is compatible with your existing site content, content strategy, voice and tone. Here are some questions to ask:

-Can they provide examples of previous work similar to what you’re looking for?

-How well do they understand your industry and target market?

-What is their process for developing eCommerce solutions?

-How much input will you have in the final product?

-Will they be able to work with your existing CMS or shopping cart platform?

-What are their rates and fees?

Who’s your point of contact?

This is important for a few reasons:

  1. You want to always ensure that you have a dedicated point of contact at the agency who can help you with whatever you need.
  2. You want to build a relationship with this person so that you can trust them and feel comfortable working with them.
  3. If you actively have any questions or concerns, you should know that someone will be able to help you.


The agency should keep you updated throughout the project, providing regular reports on progress and results. They should also be available to answer any questions you have. And once the project is complete, they should guide how to maintain best and continue growing your eCommerce business.


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